Commerce operations that just run.
Shopify to NetSuite. Wayfair EDI to Sage Intacct. Amazon settlements to QuickBooks. We own the flows, monitor them, and fix them when they break. You stop opening Slack at 11pm.
- FAILED · Order #44829 · Shopify → NetSuite
- REJECTED · ASN #88102 · Wayfair 997
- STALE · Inventory · Amazon FBA · 4h ago
- MISMATCH · SKU ACME-742 · channel/ERP
- OVERSELL · 23 units · Shopify US
- CHARGEBACK · Wayfair · $1,250 · late ASN
- FAILED · Order #44829 · Shopify → NetSuite
- REJECTED · ASN #88102 · Wayfair 997
- STALE · Inventory · Amazon FBA · 4h ago
- MISMATCH · SKU ACME-742 · channel/ERP
- OVERSELL · 23 units · Shopify US
- CHARGEBACK · Wayfair · $1,250 · late ASN
- ✓ Order #44829 · Shopify → NetSuite · 1.2s
- ✓ ASN #88102 · Wayfair · acknowledged
- ✓ Inventory delta · Amazon FBA · resolved
- ✓ SKU ACME-742 · resync queued
- ✓ Zero oversells · 4 channels
- ✓ Refund #R-9120 · reconciled
- ✓ Order #44829 · Shopify → NetSuite · 1.2s
- ✓ ASN #88102 · Wayfair · acknowledged
- ✓ Inventory delta · Amazon FBA · resolved
- ✓ SKU ACME-742 · resync queued
- ✓ Zero oversells · 4 channels
- ✓ Refund #R-9120 · reconciled
Snapshot from a customer onboarding, Q1 2026. Identifying details removed.
Where the money actually leaks.
Everyone budgets the software. Nobody budgets the 40 hours your controller spends in CSVs every month, the chargebacks Wayfair pulled out of your last settlement, or the CX hire you made because oversells kept happening. That is where the real cost lives.
Inventory mismatch
Storefronts and ERP drift apart between syncs
Oversells. Cancellations. Suspended seller accounts and a week of cleanup.
Retailer chargebacks
Late ASNs, label errors, EDI 856/810 failures
$5 to $25 per violation, plus the shelf space you quietly lose.
Failed EDI transactions
Silent 997 rejections, missing 856s
Held shipments.
Manual reconciliation
Finance pulls CSVs across 6 systems every month
Forty hours your controller will never get back, every single close, plus the audit risk nobody is tracking.
Accounting drift
Marketplace payouts don't tie to GL
Cash you can't reconcile. Revenue you end up restating.
Support escalations
CX team triages integration failures all day
You hire CX headcount that scales with order volume instead of with customers.
Most of our customers call us after something already broke.
We're rarely the first vendor. We're the one called in to stabilize the operation after the cheap option failed.
What a week of work actually looks like.
Three real incidents from the last quarter, written by the engineers who handled them. Customer names removed. Everything else is what actually happened.
850 came in fine. The 856 we sent back got rejected on a missing SCAC code. We caught it in the exception queue before the 24-hour ASN window closed. No chargeback. Customer didn't know it happened until the weekly recap.
Customer added a new 3PL on Tuesday and forgot to tell us. Four Shopify orders held overnight because the location wasn't mapped. We added the mapping, re-queued the orders, and updated the runbook. 22 minutes from alert to resolved.
Refund-related fees Amazon coded differently this cycle. Three-way match flagged it before the controller closed the month. Adjusted the GL mapping, posted clean. The customer's CFO got the close report on Monday morning like every other month.
Connectors we run for our customers.
Each one is a monitored, versioned flow with SLAs on what we own. Not a self-serve toolkit you maintain.
Orders, refunds, and inventory flow into NetSuite and Sage Intacct in real time. No nightly batches. No oversells.
We reconcile channels, marketplaces, and 3PLs into NetSuite every day. Fee buckets, settlements, and COGS post without spreadsheets.
FBA, MCF, Vendor Central, and Seller Central in one view, with settlement-grade GL posting.
850s, 856s, and 810s monitored end-to-end. Late ASN risk shows up 24h before the chargeback window closes.
Multi-entity, multi-currency posting tied to channel settlements. Three-way match runs daily, not monthly.
Trading-partner enablement, mapping, and exception monitoring. Run by us, not your ops team.
Catalog, orders, and inventory across multiple warehouses. Backorder splits handled without anyone touching them.
Routing rules, 3PL handoffs, and tracking back to channels. Failed shipments re-queued without a human touch.
Three customers, three problems we fixed.
Outcomes from real customer deployments.
Manda Fine Meats
food/CPG, ~$80M- · 5-day close
- · 6 reconciliation spreadsheets
- · 1 FTE on EDI
- · 1-day close
- · Automated three-way match
- · 0 EDI escalations
"[Charlie to replace with real quote. One sentence in the customer's voice about what changed for them, not for their ERP.]"Read the full story →
Mossy Oak
outdoor- · Wayfair chargebacks ~$24k/mo
- · Late ASNs
- · Scorecard at risk
- · Chargebacks under $4k/mo
- · 99.1% on-time ASN
- · Scorecard restored
"[Charlie to replace with real quote. One sentence in the customer's voice about what changed for them, not for their ERP.]"Read the full story →
Bylt Basics
apparel DTC- · Oversells every promo
- · Manual inventory pushes 3x/day
- · Real-time ATP across 4 channels
- · Zero oversells in 90 days
"[Charlie to replace with real quote. One sentence in the customer's voice about what changed for them, not for their ERP.]"Read the full story →
What our customers actually say.
We don't write our own testimonials. These are pulled from Capterra and Testimonial.to, where customers leave them without us touching the text.
We engaged APIWorx to help Lovepop bridge connections between our order management and financial systems. With their incredible support, we've automated multiple sales order, procurement and item setup flows. I would highly recommend APIWorx to any company looking to customize integrations between cloud applications.
APIWORX has helped us through the transition from QuickBooks to Sage Intacct and now Brightpearl. They are now a key part of our eCommerce team and infrastructure. They bring together our orders from BigCommerce, Ariba, and Coupa all seamlessly into Brightpearl.
APIWORX quickly became a partner when we moved our systems to Brightpearl. When a vendor says no, we can't do that — we turn to APIWORX to not only say yes, but to go above and beyond. Thank you APIWORX team. What can we build next?
APIworx has been a great partner for us. They provided an integration solution between multiple vendor partners and software providers that works seamlessly and consistently. Beyond that, Charlie was really helpful while we worked through some challenges with another consulting group that dropped the ball. I can't recommend them highly enough.
We've worked with APIWORX now for many years. They are an amazing partner to help us finish out the 'last mile' integrations needed for our difficult customers. Their support is timely and professional.
The BrightConnect connector has saved our Customer Success and Accounting teams a tremendous amount of time by automating our sales credit process from start to finish. APIWorx has been very receptive to feedback and their customer service is hard to come by these days.
The team was extremely responsive in completing our project in a timely manner. They built our project exactly as we designed it — no short cuts or unauthorized revisions. They were also meticulous about testing, which was critical for our product and our customers.
The APIWORX team has been a key partner in SPS' success in strategic markets. With their deep integration capabilities and experienced team, APIWORX is critical in our success in solving critical business problems for our customers.
APIWorx built an integration that maps the somewhat complex GSA Purchase Orders into Intacct — creating customers, addresses, part numbers, custom units of measure, and integrating with our credit card processor. This has sped up our order processing immensely and eliminated much of the potential for human error.
For EDI integration, APIWORX is unmatched. We utilize them for getting documents into Intacct from SPS.
APIWorx helps us (Brightpearl) deliver a more complete solution for our customers. They're quick with response times and deliver quality integrations at a cost effective price.
Charlie and his team are responsive to requests for information, and they carefully research client needs and respond with results-oriented solutions.
APIWorx has been great. They are easy to game plan a project and then help throughout the initial rollout. Any obstacles we face or changes we need to make for our existing connections are always handled in a timely manner.
Great experience working with the APIWORX team! Our team gained back time by not doing manual tasks. Responsive in answering all of our questions and able to work on the customization we needed.
I highly recommend APIWorx to any business looking for a reliable and user-friendly integration platform to streamline their workflows. Their team is always available and quick to resolve any issues — they truly value their customers.
Send us your stack. We'll tell you what's likely to break.
Tell us what you're running and where it hurts. You'll get a written architecture review, a connector map, and a 30-minute walkthrough with one of our engineers. Not an SDR. Charlie often sits in.